Return Policy



Return Policy
We have a 7-day return policy, which means you have 7 days after receiving youritem to request a return.
To be eligible for a return, your item must be in the same condition that youreceived it, unworn or unused, with tags, and in its original packaging. You'llalso need the receipt or proof of purchase.
To start a return, you can contact us at onlineth@simon-apac.com. If yourreturn is accepted, we'll send you the instructions on how and where to sendyour package. Items sent back to us without first requesting areturn will notbe accepted.
You can always contact us for any return question at onlineth@simon-apac.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the itemis defective, damaged or if you receive the wrong item, so that we can evaluatethe issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such asspecial orders or personalized items).


Exchanges

The fastest way to ensure you get what you want is to return the item youhave, and once the return is accepted, make a separate purchase for the newitem.

 

Refunds
We will notify you once we' ve receivedand inspected your return, and let you know if the refund was approved or not.If approved, you' ll be automatically refunded on your original payment method.Please remember it can take some time for your bank or credit card company toprocess and post the refund too.