Shipping policy



How long does delivery take?

3-5 business days.


What countries do you ship to?

Thailand only.


How will my delivery be shipped?

Best Express as our logistics partner to ship out Simon products.


I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending onthe product. Once an item has been shipped, you will receive a shipment notification email.


Can I change the delivery address of my package after it has been shipped out?

Unfortunately,we cannot change the shipment once the product is en route.


What do I need to do when I received a different product than what I ordered?

Please contact customer support at onlineth@simon-apac.com